Select the device's name and model from the list. Obvious but gotta say it, make sure your firestick is plugged into that port you switched the settings on... and if so and still not working, Try going to firestick display settings and change from “auto up to 4K” to 2160 and see if that works. I wanted to add to this because I had this issue and none of these seemed to work. Works every time. My fire stick was set to a specific resolution and going back to auto instead fixed this issue for me so thanks! It wasn't. There are a few words that you don’t want to hear your kids say to you. !. I have a Samsung Q60R soundbar (hooked up to a Sony X900E tv) and I am having issues with the DIsney Plus app and random audio drops. Then on the TV, I plugged the 4K stick into an HDMI port that had UHD Color. SOLUTION FOR BLACK SCREEN W/ AUDIO ISSUE !! ©2020 Android Authority | All Rights Reserved. Observe Link Guidelines CHANGING TO AUTO ON FIRE STICK FIXED IT!! I followed your advice, and made sure the HDMI input was set to UHD in my Vizio's settings. I am using a 4k Firestick with 4k vizio TV - NONE of my 4k titles were playing on this TV. Once BOTH of these settings were changed, Disney+ started working. While this is rare, it’s possible Disney Plus is not working because they are actually just down. Thank you. How to get Disney Plus on Android Android TVs (and set-top boxes) are supported , so that means the Disney+ app can be viewed on Philips, Sony Bravia, Sharp and TCL models in the UK. I’m only having this issue on my older 1080p tv. Such that there is no … Confirm that you want to turn off your Android. This comment fixed it! If you are experiencing streaming problems at home, you might want to restart your TV, set-top box, game console, or mobile handset to see if that solves the issue. For Disney Plus, your TV or monitor should support HDCP 2.2 for viewing 4K video and HDR content. @hulu only exists for the United States, so right now those of us with Disney + outside of the US are screwed for mature content. Otherwise, if the system of your Android device is damaged, and you can't operate it, click the right Start button.. Watch the latest releases, Original series and movies, classic films, throwback TV shows, and so much more. Sometimes, I could see it, but the color would shift CMYK/RGB during the program. It might be an HDMI 'handshake' issue between the devices. Besides, if you’re getting an “unable to connect” message followed by a toast message “There seems to be an issue connecting to the Disney+ service”, it is due to the issues with the server. Don't violate Terms of Service Agreements From the Home menu on the Firestick (not your TV) you need to go to Settings > Display/Sound > Resolution. It was very frustrating for us too. [–]xexyzNES 0 points1 point2 points 7 months ago (0 children). Follow Content Guidelines This is the bare minimum though, and you should probably have even higher speeds for the best performance. Click on the “More Options,” then select “Manage App” and finally clear out the Saved data. ... Power off your Android phone or tablet by holding down the power button. So, I have this tablet for 3 months and already happened 3 times. Oh well, it’s the tv in my bedroom so it’s not that annoying. Continuing to stay on an older version of the software can expose your device to possible troubles and can lead to issues. If you own an Android device, go into. You can turn off your modem for up to 30 seconds and then restart it. Memes are only allowed on Meme Monday. [–]Kjpstorm 0 points1 point2 points 1 year ago (0 children), [–]wannadrinksomebleach 0 points1 point2 points 11 months ago (1 child). :), [–]parruchkin 0 points1 point2 points 1 year ago (1 child). Additional Reading: How to Fix Boot Loop Issue on Android without Losing Data Android Black Screen Of Death Real Example. It’s so common that we have written up an entire article devoted to just that issue. If I hit the back button the screen will come back for the title menu, but will go back to black after a few minutes again after resuming the episode. Go into the Home screen, then go into. Be Kind Good luck and sorry if it doesn’t help. Method 3：Try Factory Reset If Android Goes Black. Thanks!! If you are streaming the service from your mobile device to your smart TV via Chromecast, and are having problems, try this. Today I would like to introduce several possible ways to fix the black screen of death issue. But it's only an issue with Disney+, every other app/game displays just fine. I then checked the Firestick settings to see if the display was set to Auto - it wasn't. Absolutely and based on your tag thank you for your service, [–]PaulieFDNY 0 points1 point2 points 1 year ago (0 children), [–]ketomama88 0 points1 point2 points 1 year ago (0 children). I changed the setting in the firestick and it didn't work. The official Disney Plus recommended internet speed is 5.0 Mbps if you want your content streamed in high definition (720p or 1080p) or 25 Mbps if you want to stream in 4k Ultra HD. You might want to go to the DownDetector site to see if anyone else is having problems. Youtube, Netflix, Amazon Prime, etc all worked fine but my TV was still in 1080p mode because the Firestick was in 1080p. Disney+ is a direct-to-consumer streaming service offering movies, series, and short-form content from Disney, Pixar, Marvel, Star Wars, National Geographic, and more. Can I fix it? On the Firestick go to from the home menu Settings > Display/Sound > Resolution and change it to 4K. Users are logged in and can easily view all movies and shows. Firefly reboot reportedly at the works for Disney+, Who thinks the Star Wars holiday special should be on Disney+. You will need at least 5Mbps of download speed to access HD content on Disney Plus, and 25Mbps for 4K streaming. Yeah, I can't find a solution. If you are using a PC web browser, clearing the cache on the browser could help with any video issues. Leaks/Rumors are allowed as long as they follow our Link Guidelines. Pause the movie then return to the title screen. use the following search parameters to narrow your results: r/DisneyPlus is a subreddit for discussion of Disney's streaming service, Disney+. Disney+ is suffering from blue, green, and black screen errors when the downloaded or live content is being played on their mobile device or televisions. Wow that was annoying! Disney Plus troubleshooting via phone didn't solve the problem. Does it on my phone and tablet. Pause the movie then return to the title screen a select resume. With unlimited entertainment from Disney, Pixar, Marvel, Star Wars and National Geographic, you’ll never be bored. It worked. I have UHD COLOR on all three HDMI ports on my LG tv and I still get the black screen with audio with my fire tv 4k so I don't think this is a fix for everyone. Rendered by PID 7156 on r2-app-04722667b328c3980 at 2020-12-15 13:25:15.287821+00:00 running f3f285e country code: JP. SOLUTION FOR BLACK SCREEN W/ AUDIO ISSUE ! For Microsoft’s Xbox One console, deleting the Disney Plus cache date begins by going to the console’s home menu. In a few moments, you should receive an email with a six-digit code. Although constructive criticism of Disney+ is okay, excessively negative or hostile discussion is disallowed. GOOD LUCK!!! Thank you so much!!!!!! And your comment fixed it for me!! Now, the Disney+ service for Android does’t come in a standalone app. That includes the ESPN Plus and ABC apps. Disney Plus users are having a hard time to access their accounts and the reason is the flurry of errors popping up on every device. [–]Dewsader 0 points1 point2 points 1 year ago (2 children), Funny thing this comment helped me but in an unexpected way. Please read and follow our Rules when posting. Yes, the recently launched streaming service has had its share of hiccups. 🤬I could not be more angry at Disney. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Disney provided additional details about its new … No duplicate posts. I'm troubleshooting a similar issue, but with a PC and projector. My TV screen auto darkens everytime a show gets bright/flashy. 5. This might be the root cause of this error. When you try to play a TV show or movie. My Disney + worked fine till a few weeks ago. When do you get a black or blank screen with sound? Glad I could help because I was beyond frustrated before I figured it out. Currently it is not working with the Android TV (Dolamee D7). Disney+ is the streaming home of your favorite stories. Part I. Netflix Shows Black Screen on Android/iPhone. The same happens when subscribers reach to a blue screen. The PS4 home menu sound plays if the button is pressed but it doesn't appear. However, if they select to view a title, the buffering circle gives about half a spin and then it goes to a black screen. I changed that, and now it works perfect. You can also turn Airplane mode on and off again, which sometimes fixes connection issues. @kellyerinmiller @Dunked0n @disneyplus @Disney @hulu STAR is for International markets only. [–]JamalSteve[S] 0 points1 point2 points 1 year ago (0 children), Ah sorry to hear what worked for me didn’t for you - very frustrating, [–]dhouck318 0 points1 point2 points 1 year ago (9 children). © 2020 reddit inc. All rights reserved. You can then select the “Clear Cache” and “Clear Data” options. Same combo. The Mandalorian poster featuring Fennec Shand (MingNa Wen). Here are some tips on how to fix Disney Plus. [–]nlk5499 0 points1 point2 points 1 year ago (0 children). Enter the email address associated with the Disney Plus account and then click on “. If you are still dealing with streaming issues, it’s possible your wireless router is in a poor location and its signals are being blocked. Disney Plus might have worked like a charm until the screen got stuck on solid black, blue, or green. THANK YOU for posting this fix!!!!!!!!! Plug your Samsung device into the computer using a USB cable. People are also suffering from a black screen and the only output problem. See Wiki for the full list of supported devices. Have a green box, audio and no picture. The problem is that the sound most often does not work, whereas the videos play fine. Hey guys, we've been getting a similar issue running Disney+ through our PS4. There was a setting that said somethign to the effect of UHD COLOR and the selection was "off"...I simply had to turn it on...now they all work!!!! If someone that uses the account changes the password on one of those other services, it will be changed for logging into Disney Plus as well. Often referred to as the ‘black screen of death’ as a nod to the blue screen of death in Windows computers, this issue has been a part of Android life for a few users for years. [–]gothicchula 0 points1 point2 points 10 months ago (0 children). Type in that code on the Disney Plus site. and join one of thousands of communities. The PS4 app is perfect and every other streaming app is perfect too. If you own a Sony PlayStation 4, you can get rid of the Disney Plus cache by going to its Settings menu. ... and most of the time when I wanted to watch 4k Content on Disney+ it would be a black screen with just audio. Step 1. But when it's just one app that is malfunctioning, we're very quick to blame the app. First, the Amazon Firestick 4K comes with the default resolution of 1080p. After ruling out the individual video's error, try to restart your device. When sharing links, preference should be given to press releases and reputable news sources. You might encounter a special error code 83 when Disney Plus is not working. 7 User profiles (With Disney character avatars) per household. Select resume. Our Acoustic Surface Audio invisibly vibrates the screen to transport sound from exactly where it’s happening within a scene - … I also changed the Color Bit to 12bit from 8Bit. The low phone memory can also cause Samsung Black screen of death. Turn off your home router for about 60 seconds and then restart it to see if that fixes the download stream. I am using a FireStick 4K on a Vizio UHD TV. It seems like a simple fix, and that it's been there all along. One is that you can download movies and shows to your device. Start streaming today. Power off the Android device at … (UTC Monday). I know not everyone has the same devices and/or TVs but maybe y'all who have similar issues can try something similar and go from there - it appears to be an issue with the TV settings, not the APP itself. When your Galaxy doesn't have enough space to run the specific program, it will cause your phone to be bricked with a black screen. [–]rahst12 1 point2 points3 points 1 year ago (0 children), This solved it for me on my LG OLED with FireTV Stick 4K, [–]Grimloch88 0 points1 point2 points 1 year ago (1 child), [–]ur_opinion_is_wrong 1 point2 points3 points 1 year ago (0 children). However, as you might’ve guessed, with all the different types of Android smartphones and all the different types of TVs, there are going to be bugs and lots of interface problems that you’ll need to fix. I think it's some kind of interaction between both the PS4 and the TV itself (Toshiba 4K - exact model and size escapes me) creating some kind of display setting mess? !Resolved (self.DisneyPlus). This happens when the Picture reset mode is On when you unplug your OLED TV power cord, plug it back in, and then turn it on. If you discover Disney Plus not working in your home, a number of actions might fix those problems: If you find Disney Plus is not working properly on Android and/or iOS smartphones and tablets, or if there’s an issue with running video on your PC’s web browser, there are a few things you can do. I will add the I have no issues with Netflix or amazon prime on the same fire tv stick so I would have to say that its the app and not the tv settings. So, I turned that on and still had the problem. I'm watching it on my phone and its doing this does anyone else have this same problem-? Exclusive: New ‘Earth to Ned’ Episodes Beam Onto Disney+ January 1, Disney’s Investor Day Spent 4 Hours Telling Theaters That They Are Mere Middle Men. I've tried changing the PS4 display settings but again, they only seem to be a temporary fix. I also swapped the HDMI port the fire tv stick is connected too and it's still the same I am on version latest version of the disney+ app on my stick, it's actually that bad I've stopped using it and now I just use the app off the LG store. The best of Disney, Pixar, Marvel, Star Wars, and National Geographic Don't try to resolve hacking issues on Reddit The Tablet goes in a kinda deep sleep freeze, It won’t charge, turn on, … That might be due to server issues, Wi-Fi connectivity, device compatibility issues and a lot more. But it was an issue with the TV - and it may be obvious to some but it wasn't for me... Vizio support directed me to do the following: Go to HDMI port the firestick/device is plugged into (ensuring it is in the appropriate HDMI port as some are "better" than others). Soon as I change it (and plugged it into a UHD color port) it worked fine and suddenly youtube and everything else was actually in 4k. How to fix Disney Plus problems on smartphones, tablets, and PCs When the moderators designate a Megathread, please keep all related discussion to that thread to limit reposts. You can try to reinstall the Disney Plus apps on your devices. No insults or name-calling. Ever since Android 2.2 Froyo, an unfortunate minority of users have had their device reboot to a black screen with no way to get out of the cycle. No changes to TV or Firestick. Our Suggested MCU Viewing Order (Chronological & Release Order). Reviews and recommendations must be text posts. [–]Tab_Blynk 0 points1 point2 points 10 months ago (4 children), [–]Rabbitsheriff 0 points1 point2 points 10 months ago (0 children), [–]dnowakjr 0 points1 point2 points 10 months ago (1 child), https://www.reddit.com/r/DisneyPlus/comments/dvg51a/comment/f7cpdsj, [–]_Devilinthedetails_ 0 points1 point2 points 8 months ago (0 children). Then I restarted the firestick, then BAM! It is highly recommended to update the Disney app across Android devices like smartphones, TVs, smart Box, and more. Then go to My Games and Apps>Select Apps and highlight the Disney+ tile. Keep in mind that your Disney Plus account is also the same one you and other family members would use to log into other services owned by the company. 4. Blu-ray players. How to Fix Android Black Screen of Death Issue. If you are on a cellular network, you might find its connection speed is not enough for a good streaming experience. 2. Then you highlight the “Disney+” option, select “Options” and finally select “Delete.”. See the Wikis above for the most up to date information. Thanks! 6. Disney Plus app details: Android, iOS for iPhone, Xbox One, Fire TV, Samsung smart TV, and more Tue Nov 12, 2019 at 2:00pm ET Fri Jul 03, 2020 at 2:00 pm EDT By Matt Couden You can also try to clear their app caches to fix issues. Use Megathreads If you see the black screen on Netflix on your mobile phone, firstly play another video to check whether it is the problem with that individual video. This Broken Android Data Extraction & Fix Tool can help you download recovery package for your Samsung devices and fix Samsung Galaxy with black screen of death issues, only few steps to fix your black screen Samsung phone quickly and safely. Social media links are allowed but should be limited to official Disney accounts and their known partners. This is a fan-run community and is in no way authorized, sponsored, or endorsed by Disney+ or the Walt Disney Company. No NSFW content or soap-boxing. However, don't forget to back up your Android device. u/JamalSteve I did as you instructed and it is working flawlessly for me now! Finally, make sure you have the latest app version for Disney Plus installed on your mobile device. For example, for Micky Mouse club, sound and video work, but most other shows (including blockbuster movies such as Pirates of the Caribbean) have no so… Samsung TV but I'm not thinking that's relevant. I’ll start watching a show and after a few minutes the screen will go black with only the audio still playing. Stage 1: The first attempt comes to mind is to charge your Android device when the black screen issue occurs to you. I have the same Vizio & Firestick combo. If Disney Plus is experiencing issues on your Amazon Fire TV Stick, set-top box, or smart TV you can go into Settings > Applications > Manage Installed Applications > Disney+. You should then be able to type in a new password for your account. Update #1 11/12: more Android TV details. It’s also possible a problem with your Internet service at home is causing the problem, in which case you will need to contact your service provider. This comment fixed my problem I have been having for DAYS. The video will play for roughly 15mins and then it will black out but the audio will continue to play. Download Disney+ apk 1.11.3 for Android. STAR is designed to fix that issue. When it works, screen mirroring is a great way to enjoy content from your mobile device and share it with others in the room as well. If your Android device stays in a broken screen, black screen or non-responsive screen, or you can't enter the password or touch the screen, click the left Start button. You can also turn your mobile device off and back on, too. You can also fix some issues by restarting the apps, and uninstalling and reinstalling them can help, too. I tried doing the trick on my firetv and it says auto isn’t supported so it’s stuck at 1080p. Questions should be asked in the title.