Perhaps the client wants to: These changes would drastically increase their employee productivity, generating savings right there. How much does Kaseya VSA cost? Pay attention to competitive price ranges but don’t be fooled into thinking that the lowest price always wins. Both new and existing users can sign in with LinkedIn. Available seat miles (ASM) refers to how many seats on a … Do your skill levels provide a more certain outcome? If this were a very low-cost product this would be more understandable but it is not. You get the rough shape to help you set up, but you determine what machine needs what monitoring. KAM in particular was so broken it caused us to dump the entire thing and switch to Webroot (though the Webroot integration module is a bad joke: it looks like an alpha product, nowhere near beta). ProsKaseya VSA offers functionality similar to SMS/SCCM or LanDesk at a fraction of the cost. “We wanted to enable our MSPs to have the greatest margin when they deliver an EMM service,” he told MSPmentor. MSP customers are interested in getting more from their managed service providers than just a promise to respond rapidly to problems. Horrible product at the end of the day. Not only that, the remote tool is HORRID. It has vastly limited my truck rolls, made repairs, repeatable, and their support staff have your back when you 'must' have a script do XYZ. Predict problems 4. measure applications availability 5. Second, most customers prefer to select from among a small number of service bundles/tiers with increasing levels of capability. Because we’re committed to help you find the right solution for your business needs, we list all software vendors on our website, and give them the opportunity to feature their solutions and collect user reviews. The biggest value of managed services to a small company may be doing things they do not have the skills or resources to do themselves. Increasingly employees have multiple devices that will need to be managed but the costs of … Remote access, patch management, software/hardware auditing, asset management, VSA does everything we need it to! The feature set is good and it is stable overall. ProsIt is easy to deploy Kaseya. Building on the success of previous Kaseya conferences, this first-ever Connect IT Global was THERead More, For attendees at Connect IT Global, Day 2 was full of opportunities to learn and be excellent across three keyRead More, Announced at Connect IT Global, Network Glue automates capturing, displaying, and refreshing network device information inside of IT Glue accounts. Seems the only way to maintain good connections. You need to research both the average pricing in your target market (whether that is as limited as one city or as broad as the world). AV Protection The pricing of managed services, like the pricing of any complex solution, is a topic to which we could devote an entire book. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. We switched off of this software. First, it can quickly become a service delivery nightmare to for your technicians to manage and support a growing number of unique customer engagements. It’s only if they perceive they’re buying a commodity that  they will assign a low value to the service and be more concerned about its price. Unfortunately there is no complete coverage for all Kaseya options, but in our case it's about 80 to 90% and that saves hours and hours.... Both MSPs will talk about the number of prestigious clients they have, the number of devices they monitor successfully, and their ability to respond and deal with issues. Changing computer names does not update he name in the client, and thus in the control panel. Cost is good. The Kaseya tools for managing client endpoints are fantastic. However, I think it will only take one drastic change and massive cost efficiency to change the way businesses are paying for their Unified Comms. We have tested other platforms, but keep sticking to Kaseya. ProsThis software is very full-featured and allows quite a bit of granular control and automation. The constant connection problems will cost countless hours every month in productivity. Take a proactive stance to end-user training particularly with respect to security and new application deployments. But, as we’ve said, they usually have more complex needs. -remote monitoring They are good people. I think the Cloud version would be much easier to implement but I opted for the on-prem version because it had a few more extra features and was less expensive. All Rights Reserved. The cost is on the higher end for a remote management product which could be justifiable if the support were better. View Kaseya stock / share price, financials, funding rounds, investors and more at Craft. This service ended up being quite a time-consuming. Secure Remote Control the software is extremely slow and takes 1-2 minutes to load each page. Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc), ProsAutomation Ease of use Fully Featured Great integration Enterprise Healthcare SaaS Service Provider Small Business Trending User Experience. ProsPatch Management, Remote Monitoring and Scripting You ought to be able to deliver more value with less service delivery costs. So we tried using the software ourselves and called support for help. The patio is 427 square feet. Get free demo. Increasingly employees have multiple devices that will need to be managed but the costs of supporting additional devices are marginal versus the cost of supporting additional users. Overall, it is very powerful and scalable platform. ProsKaseya is a great IT tool overall. Nevertheless, all businesses are interested in getting the best value for their investments (read largest ROI) and most will favor higher value, versus a lower price, if the value price fits within their budgetary constraints. How does Kaseya integrate with Autotask, Connectwise or another ticketing system or PSA? The automation framework used by Kaseya VSA allows creating scripts that solve the most critical and labor intensive problems. Kaseya Anti-Virus and Kaseya Anti-Malware (which we used to use) frought with problems, in accurately reporting what was out there & in reliably installing or uininstalling packages. This software is easy to install on user client pc, and easy to update and manage it. All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. However after investing hundreds of hours into custom scripts and researching and designing monitoring.. switching RMMs is not an easy task. Smaller companies have lower revenues in general and are constrained in their ability to fund expensive services. Numerous steps can be taken to minimize unplanned work. Kaseya has lots of options for you to add on to sell to your customers as well. These are much easier to manage, troubleshoot and rebuild when issues do occur. Using value-based pricing will ensure that you are maximizing profits ─ but you must know the cost of your service delivery efforts first. ConsAll software of this nature has a big learning curve. UpdateKaseya Boosts IT Complete Security Suite with Acquisition of Graphus >>. Then there's the luxury of running commands, or agent procedures as Kaseya calls them, in a heartbeat. Ideally, new services will quickly be taken up by both existing and new customers and will raise the overall average revenue per employee. Your average revenue per employee is your total revenue from services and service-related activities divided by your total number of employees. - The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing; Moreover, the positive financial and business impact could be even greater. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM. ProsThe feature set is huge and its automation capabilities are excellent. Kaseya brings new meaning to drop-bottom pricing with the launch of a $1-per-month fee structure that covers mobile computing device and application management. What type of API's does Kaseya VSA provide? Reporting (on just about everything) ProsThe remote access is excellent. Secure Remote Control LiveConnect, plug-ins, Automation Exchange. It's a bit expensive as every computer using Kaseya needs it's own license. That would be for the planters, step risers, and seat wall. ProsI love that I can quickly and easily identify machines and push antivirus and anti-malware to them with a few clicks. Support is generally good and their techs are knowledgeable more often than not. Kaseya’s IT Management solution increases IT teams’ efficiency by providing seamless workflows across tools, drives improved service delivery and business productivity See for yourself why thousands of IT departments use Kaseya VSA IT Management software to centrally manage and automate all of IT. It has been very good at alerting, monitoring and backups. The dashboard looks nice, and you can run custom scripts to help maintain your systems.ConsMany extraneous alerts come through, and it's difficult to manage which monitors you want. Not only that, but as the technology and services market moves forward, there are an array of pricing approaches to choose from. Service Desk, ProsAgent procedures The plain fact is, while every purchaser wants to make sure they pay the lowest price for a commodity, most business decision-makers elevate value over price when purchasing products or services for their  business (particularly if it’s their own business). You setup the roles per group, do they need monitoring, antivirus, patch managent, etc, etc and Policy Management does it all. I enjoy how easy it is to install the software on client computers and how quickly it syncs up so that techs can begin remoting onto the endpoint in very short order. ProsFairly easy to use and setup. Kaseya VSA offers unified backup that allows deployment of BCDR and DRaaS services in an integrated appliance-based platform. Automate (highly appreciable when you handle … Value-based pricing allows MSPs to compete on the basis of their skill as an MSP (e.g., the ability to provide guaranteed business outcomes and to demonstrate how the contracted results will be delivered). For example, consider the pricing of a remote monitoring service. All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. Will you be quicker or just more effective than you competition? While the PACI includes cost per available seat mile (CASM), the traditional measure of airline unit operating costs, the index values themselves are the superior bellwethers of the price of inputs to production. updates are not always successful. Also, understanding how much technical and engineering staff time will be needed leads to optimized utilization, enabling your staff to reliably service multiple customers per time period. However, a value-based pricing approach is designed to provide higher gross margins and prices services based on their value to the client. Providing software solutions that take the complexity out of IT management, because we know the success of your business depends upon managing IT more effectively, efficiently and securely. Doug also served as Executive Editor of Network World, Editor in Chief of AmigaWorld, and Editor in Chief of Network Computing. They look for low-priced offerings providing basic levels of support. For an established RMM tool, one would expect better performance and reliability. Spiciest Critical Review Chris D. Oct 15, 2012 "We had its branded agent installed by a consulting firm before I took over, and it caused more problems than it ever was used to solve. If you're looking for a solution that keeps coming up with new modules every year this is the way to go! Yogesh Gupta, CEO of Kaseya, said the new pricing was designed with MSP profit margins in mind. 8 Ways MSPs Increase Profits By Eliminating Unplanned Work. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right.ConsIt can be finicky. with requirements that low you would think their software would run fast. Too high and the competition will eat you for lunch. We have good security options with Webroot, Malwarebytes and Patch Management as most important parts. At the time of this writing, hundreds of thousands are battling aRead More, What a conference it’s been! The price is great compared to others. A cost-based pricing approach might result in a per-device price of $X, where X is some multiple of the cost of providing the service. ProsThe ability to categorize a site into subsites, creating tasks from scripts is very easy (although creating your own is not for the majority of users), easy to install.ConsConstant disconnects, too many steps to accomplish tasks that other RMM tools do much better, Live Connect is not seamless and requires logging into almost every time, registry editor does not show actual data and only keys, navigation in the menu does not always pull results, saved credentials suddenly no longer work, no ability to drag and drop from local to remote and vice-versa....there are honestly too many negative aspects to the program compared to other tools out there. Kaseya aims to raise the stakes in the management of mobile computing devices and applications. It offers a lot of choices and many different configurations and plugins that you can import from many different 3rd party vendors.ConsIt's a mess GUI wise. Of course, larger customers will have more complex IT needs, so you need to make sure that your MSP can support these needs. Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc) Analyze trends 2. ProsNew UI Kaseya VSA can be deployed on following platforms: Cloud Based, SaaS, Windows, Android, iOS. We have remote access when we need it and can investigate problems without having to bother users and take over the machine a few times a day. That way you know you will be increasing your gross margins. If the comparison is favorable, they will happily pay a higher price for the additional, but very real, value delivered. Let’s price the patio with pavers and mosaic block used for all vertical structures. An important success factor for growing a profitable managed services business is managing and controlling unplanned and unexpected workloads. I like the integration with the Amazon cloud backup and the antivirus. Great for when you need monitor tools, however, it's a huge tax on IT in learning everything. Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business. Pricing is never easy. Overall I would recommend it to a MSP or IT director with a lot of computers and/or branch offices. Kaseya has raised $567.40 m in total funding. Also know that no solution is turn-key out of the box and that to make the most of your RMM, you will need to invest tech time in such R&D and customization. Kaseya VSA provides the following API's: … There are a number of different tools that allow remote control, remote task management, event monitoring, alarms, inventory and auditing, software inventory, push programs and patches and more. I probably should have just contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, the most expedient solution was just to create a new VM just for VSA. Cost Saver (part of Cost Analytics suite) allows you to help yourself and your customers save money on public cloud consumption. How to Auto-populate the Submitter's Information Field in KLC > Ticketing > Create page ; How to to setup email notifications to be sent out for machine groups; How to Create a … The organization is too basic to support so many features. What would I do.... :-). Service DeskCons-Not much changes from year to year 5 Tips for Successful Remote Workforce IT Management, Connect IT Global: Day 3 Recap (It’s a Wrap! The VSA also allows us to provide many of these same benefits to our customers which we support, enabling them to have a similar positive experience when needing to access their own systems. Kaseya VSA supports following languages: English. Agent procedures Describing the processes used, the details of prior experience, and how the MSP’s unique approach will ensure that benefits are achieved, generates trust, demonstrates differentiation and provides value even during the sales process. If your customer has a poor connection, expect key presses to be delayed and your words being typed wrong. It's been around for quite a few years and is a leader in the MSP arena.