7 August 2014. A Plusnet statement read: ‘We’re aware some customers in the Newcastle area are currently experiencing problems when trying to make calls or connect to the internet. It will respond within 10 working days. Budget broadband ISP Plusnet has informed us that they’re refocusing their strategic direction, with a renewed push into the value market by “concentrating on its three core strengths – simplicity, reliability and award-winning customer service.”So it’s out with the old tag line – “we’ll do you proud” – and in the with the new – “that’ll do“. Plusnet does not have a Facebook Business Page that is manned by their customer service department, but there are plenty of ways to get help. Plusnet is not value for money but then, compared to other parts of the world, no UK provider is. Plusnet is all about helping you get great value- so this Yorkshire Day, Save It Like Safe Hands can help you be more Yorkshire when it comes to savings, wherever you're from. To find out which is the culprit, plug in one device, then check for a dial tone. My experiences with Plusnet have been the exact opposite of the previous poster's. We would like to show you a description here but the site won’t allow us. Show how Plusnet compares to all the other major TV and broadband providers, including BT, TalkTalk, Sky and Virgin. The problem’s wiring, microfilters or your equipment. If you are trying to get an issue fixed or ask them a question, our advice is this: Call Plusnet instead. I tweeted yesterday and you havent even responded! I migrated from BT fibre over to Plusnet fibre a few days ago and the changeover was flawless. 73 frankie_b. Great way to dismiss customers/ignore tech problems! @plusnethelp Why will Plusnet not help an elderly couple who have been with plusnet for years transfer their connection from one property to another? BT is the couldn’t-care-less parent of the illegitimate offspring Plusnet and it … Plusnet TV and broadband review. Looks like I’m not the only one. @Plusnet How about helping those that have had Internet problems over a week and messages are being ignored!!! Repeat this with every device, checking everything’s working each time, until you find the one that’s causing the problem. @Plusnet just done care! The problem is the strangle hold BT has of the infrastructure. keith carter (@ikeith01) reported 9 hours ago. Keith Corrigan (@keithjcorrigan) reported 12 hours ago @Topard_Property @Plusnet I’d cancel it now, I’m still having massive issues with my service dropping in and mostly out. You can also complain by writing to Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU . In this in-depth review of Plusnet's TV and broadband service, we'll: Give you a full breakdown of how its customers rated it for key factors, such as the TV shows it offers. Today value communications provider Plusnet launches a new campaign celebrating the simple things in life, as a survey reveals how Brits are fed up with how complicated the world has become.As… Plusnet's customer service team is on 0800 432 0200. It won’t improve the hardware and it won’t let other companies get a look in. What impresses me most about Plusnet is their call center staff. No problems with Plusnet, would recommend them.