SolarWinds MSP Manager; SolarWinds Risk Intelligence; SolarWinds Threat Monitor; SolarWinds Passportal; Community. SolarWinds MSP considers various features and functionality prior to any final generally available release. MSP Manager automatically sends an iCalendar meeting invitation to the consultant's email. We hate paperwork as much as you, which is why MSP Manager Mobile app lets you manage tickets, on-site visits and time tracking with just a few taps. SolarWinds ® MSP Manager breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. Customer Portal Keeps MSPs Clients Updated, Take the Help Desk on the Road with a Mobile App, Fast, Efficient Ticketing System for MSPs, Identify which RMM solution is right for me. SolarWinds® MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. SolarWinds MSP Head Nerds. SolarWinds® MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. That means you need a high-level view of your business with the ability to filter or drill into that information, should you need a closer look. Grow at your own pace. Notes: Select to make notes from notifications visible publicly. Defend against ransomware, zero-day attacks, and evolving online threats with Endpoint Detection and Response. Customer Portal Keeps MSPs Clients Updated, Take the Help Desk on the Road with a Mobile App, Fast, Efficient Ticketing System for MSPs, Identify which RMM solution is right for me. Changes made to the appointment in the calendar application are not synced back to MSP Manager. How SolarWinds N-central will handle repeat failures. Defend against ransomware, zero-day attacks, and evolving online threats with Endpoint Detection and Response. It provides: Quick, efficient ticketing; Powerful, clear reporting Batch invoice generation; Customer and knowledge management SolarWinds N-central: Report Manager Training Updated June 2020 Getting Started with SolarWinds N-central: On-Premise Configurations Updated May 2020 Getting Started with Passportal: Login Recovery and Profile Management You can use the product navigator at the top of the Monitoring Dashboard, or the link within a ticket to open the MSP Manager login page.. It shouldn’t take days to complete your billing cycle at the end of each month. Try this remote monitoring and management solution built to help maximize efficiency and scale. As an MSP owner, you don’t have a ton of time to spend sifting through reports and data. Sincerely, Jim Cumming “ Dave has been my account manager at SolarWinds MSP … SolarWinds MSP Manager provides reports and dashboards that make it easy to get a complete picture of your business without having to decipher complex graphs or spreadsheets. MSP Manager integrates with RMM to help provide everything small- and mid-sized MSPs need. SolarWinds MSP considers various features and functionality prior to any final generally available release. SolarWinds MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. MSP Manager is help desk and billing PSA designed exclusively for IT service providers. Protect users from email threats and downtime. Chris Reid here - Product Manager at SolarWinds MSP. SolarWinds MSP, a maker of scalable IT service management solutions for IT solution providers and MSPs, has launched a new mobile app for both Android and iOS mobile devices. However, you do need to stay informed of the health of your operation if you want to stay successful. All Rights Reserved. Manage ticketing, reporting, and billing to increase helpdesk efficiency. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously. What do you want to do? Get started with MSP Manager Help support customers and their devices with remote support tools designed to be fast and powerful. Start making this software best in class and something we can we proud to resell. Additionally, the system allows for batch invoice generation and export, helping to ensure that your end-of-month billing cycle goes smoother than ever. SolarWinds MSP, a maker of scalable IT service management solutions for IT solution providers and MSPs, has launched a new mobile app for both Android and iOS mobile devices. I can simply syc the two and have my customers automatically imported into MSP Manager. Dave would be an asset to any MSP, MSSP environment as a leader or Major enterprise Account Executive. SolarWinds MSP Manager helps you easily keep track of everything you need to know about a customer, including contacts within the organization, contracts, rates, knowledge, ticket histories, billing information, and more. As such, comments given in this forum are not (nor should they be interpreted to be) a commitment from SolarWinds MSP that it will deliver any specific feature or, if it delivers such feature, any time frame when that feature will be delivered. Named MSP Manager, the new software provides instant access to support tickets and customer information that technicians need to resolve customer issues quickly. I like having the ability to collaborate with my team on tickets. This mobile app release applies to both Android and iOS. Automate what you need. How MSP Manager will behave when an alert is triggered in SolarWinds N-central. In this release, the following issues were resolved: Unable to add decimal separator to Expenses in certain currencies Forced to log in again if the app was in the background User can delete notes… Easily adopt and demonstrate best practice password and documentation management workflows. Start fast. Check the latest SolarWinds MSP Manager reviews, find out whether SolarWinds MSP Manager is GDPR compliant and sign SolarWinds MSP Manager Data Processing Agreement (DPA) along with all other data privacy and data security information, features, pricing and pros/cons. Hello all, We have released MSP Manager Mobile app version 4.3. Save time supporting your customers and managing your business. SolarWinds MSP considers various features and functionality prior to any final generally available release. SolarWinds MSP Manager. You’re in this business to make money (and to provide outstanding IT service). I'm always interested in talking with our customers (or potential customers) about their needs, and their experience with our products. SolarWinds MSP Manager Do More Billable Work—and Less Paperwork. For information on how to access the MSP Institute, view our FAQ available here Updated July 2020. © SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. Just download the app, log in with your MSP Manager account and start saving time. SolarWinds® MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients. As such, comments given in this forum are not (nor should they be interpreted to be) a commitment from SolarWinds MSP that it will deliver any specific feature or, if it delivers such feature, any time frame when that feature will be delivered. As such, comments given in this forum are not (nor should they be interpreted to be) a commitment from SolarWinds MSP that it will deliver any specific feature or, if it delivers such feature, any time frame when that feature will be delivered. The needs of a one-man IT shop are very different from those of a multisite MSP with hundreds of clients, and one-size-fits-all solutions often prove difficult and inadequate. SolarWinds MSP Manager streamlines your IT service management business by giving you powerful features to boost efficiency and provide exceptional IT service. Try this remote monitoring and management solution built to help maximize efficiency and scale. Save time supporting your customers and managing your business. What happens when SolarWinds N-central detects that an issue has gone back to a Normal state. The integration of the PSA with solarwinds RMM. Try this powerful but simple remote monitoring and management solution. But each product is designed to align with different MSP business needs. From viewing alerts on potential issues to measuring contract utilization to billing, MSP Manager gives you the intelligence you need to make informed decisions that help to grow and improve your business. Try this powerful but simple remote monitoring and management solution. Acknowledgement Settings SolarWinds MSP Manager is listed among the best Service Desk Software. Solarwinds fix all of your software, mail-assure, RMM, MSP manager. Help support customers and their devices with remote support tools designed to be fast and powerful. MSP Manager is cloud-based service management software that helps you support customers and run an effective IT service business.. Organize and manage all of your customers' information in one place, including locations, contacts, program levels, service items, knowledge, and billing information. Yet, too often, help desk software eats into profits by tying engineers up in overhead. Protect users from email threats and downtime. Automate what you need. Easily adopt and demonstrate best practice password and documentation management workflows. Compatible software includes Microsoft Outlook, Google Calendar, and any other calendar application that supports the iCalendar file format. SolarWinds MSP Manager helps reduce the amount of time you’ll spend each month on billing. Manage ticketing, reporting, and billing to increase helpdesk efficiency. SolarWinds MSP Manager provides reports and dashboards that make it easy to get a complete picture of your business without having to decipher complex graphs or spreadsheets. From viewing alerts on potential issues to measuring contract utilization to billing, MSP Manager gives you the intelligence you need to make informed decisions that help to grow and improve your business. paulbrazell , 04/18/2019 All Rights Reserved. The MSP Manager Mobile app arms technicians with all the information they … Both SolarWinds ® RMM and SolarWinds N-central ® offer powerful, highly protected, and extensible remote monitoring and management. Tackle complex networks. You can activate MSP Manager using a credit card by clicking Settings > Company Settings > Subscription, or contact our sales team at mspmanager-sales@solarwinds.com for purchasing or any other general inquiries. With accurate time tracking for support tickets, you’ll rest easy knowing that your invoices are correct, which helps reduce possible billing disputes. SolarWinds MSP Manager SolarWinds Mail Assure SolarWinds Risk Intelligence SolarWinds Take Control SolarWinds Threat Monitor SolarWinds Passportal Solutions. Join our Beta Program; Join the UX VIP Program; Product Forums. Access all of your customer knowledge from one IT service management system. © SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. Realizing that MSPs have some commonalities that keep them up at night, we wanted to help our partners rest easier by hiring individuals with the knowledge and experience needed to help you close those gaps. Cons With accurate time tracking for support tickets, you’ll rest easy knowing that your invoices are correct, which helps reduce possible billing disputes. Grow at your own pace. Start fast. On the other hand, if you work at an IT department and need better monitoring, troubleshooting, capacity planning and performance management, then the Orion-based SolarWinds products are a better fit to start, while some of the SolarWinds MSP products like Backup or Risk Intelligence might be also attractive. At SolarWinds MSP, we always want to provide our partners with the best resources. SolarWinds MSP Manager helps reduce the amount of time you’ll spend each month on billing. Tackle complex networks. Manage data protection for servers, workstations applications, documents and Microsoft 365 from one SaaS dashboard. MSP Manager Dashboard. Manage data protection for servers, workstations applications, documents and Microsoft 365 from one SaaS dashboard. I'm glad to hear such positive feedback about our products - this is great! Although the hierarchical structure is the similar, please note the following differences in terminology between the Monitoring Dashboard and MSP Manager: It's a robust but intuitive solution that helps them provide excellent customer support.incredibly efficiently. Named MSP Manager, the new software provides instant access to support tickets and customer information that technicians need to resolve customer issues quickly. Get started with MSP Manager. It offers an agile, comprehensive suite of tools to create and manage tickets, schedule technicians and invoice customers. MSP Manager. MSP Manager is an easily scalable cloud-based service management solution designed to grow with your company and meet your helpdesk requirements. With MSP Manager …