Once it open, under Devices and drives , you can see the My Passport device that you connected just now. Once the image file is created - scan it with same software. WD’s My Passport comes in capacities of 1TB, 2TB, 4TB, and 5TB. Install WD Discovery for Windows. 2) Change view by to Small icons (View by is in the top right corner), 4)Then Click “Change plan settings” for the power plan you are using (text is in blue), 5)Then Click “Change advanced power settings” (text is in blue), 6)Then another window will pop-up. . Plus, transfer or back up photos and videos from your SD card on the go for instant access an d sharing. It secures the files with a password and prevents unauthorized users from accessing them. What  is the real cause of the disconnecting and reconnecting thing? I havn’t even had it that long. Equipped with USB-C technology, the 2TB WD My Passport Ultra USB-C Portable Hard Drive offers an easy way to expand your storage with a modern metal design that complements your PC. I have try update the firmware and everything but it still the same. It has a USB port, a card slot, and another USB port to connect it to the computer. I had the same problem. Die Festplatte My Passport™ Ultra ist ein bewährter mobiler Speicher im ansprechenden metallisch-matten Design. I havn’t even had it that long. Make use of a USB cable to connect the computer and the WD My Passport drive firmly. I hooked the My Passport Essential 3.0 WDBACY5000ABK-00 to a cable that came with a newer style My Passport that I purchases in November. Strange how no one from WD has posted any information on this group. Disclaimer. Turn ON the My Passport Wireless Pro. I do use it regularly on the OSX side and there it works as advertised. I’ve been using the wireless hard drive (My passport pro) since August 2018 and it was working great until last week. if it still hangs, in that same software you can select an option to image your drive and ignore bad sectors by skipping them. Die My Passport™ Wireless SSD ist eine kompakte und mobile Festplatte, die bestens geeignet ist, um darauf Fotos und Videos von Ihren Kameras und Drohnen zu speichern. Next, install the WD software on your system. Search (past 7 days): .99 - WD 4TB My Passport Ultra USB 3.0 Portable Hard Drive @ Connection.com - Free Ship .99 . How to Install the Product Update: My Cloud App (Mobile) Connect mobile device to the My Passport Wireless Wi-Fi network. In the same way, you can also plug it on another computer to see if that works. Just pick the time and Maybe it causes problems. I have taken the drive out of … btw what laptop are you others using? Just pick the time and frequency to back up important files from your system onto your My Passport drive. Give Your WD My Passport External Drive a Name. Buy WD 4TB My Passport USB 3.0 External Hard Drive for PS4 featuring Designed for the Sony PlayStation 4, Designed for the Sony PlayStation 4 Pro, Store up to 100 PS4 HD Games, Store up to 40 PS4 Pro 4K Games, 4TB Storage Capacity, Micro-USB 3.0 Interface, Bus Powered, Blue LED, Includes USB 3.0 Cable. http://wdc.custhelp.com/app/answers/detail/a_id/940/session/L3RpbWUvMTMzMzgxNTY5My9zaWQvOU5pQUcyVms%3D, ^^ Ok I did that and I passed both the quic tests and the indepth test. Open Windows Explorer (PC) or the Finder (Mac). All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose. Choose the WD My Passport drive and change the last four digits in it. Go to the computer and enter the IP address of the drive in the address field. If connected to usb2.0, there ison’t problem, but my new laptop has no usb2.0 port. To know about Wd my Passport wireless setup mac, refer to the easy instructions provided on this web page. It might be displayed as My Passport … Read more to learn about the WD My Passport Wireless Pro firmware. You can power on the WD My Passport and connect your mobile device to it. Lacdo Hard Drive Carrying Case for Western Digital WD My Passport Ultra WD Elements SE WD P10 Game Drive Portable External Hard Drive 1TB 2TB 3TB 4TB 5TB USB 3.0 2.5 inch HDD Travel Storage Bag, Red 4.8 out of 5 stars 752 Check if you are using the USB cable that came with the passport and you have it connected directly to the PC. WD My Book drive connection: Connect the power cord to the wall socket and the other end to the WD drive. Product Components My Passport Wireless Pro (Top View) 1 Battery Status LEDs 2 Wi-Fi LED 3 Drive Status LED All are backed by a 3-year limited warranty and priced to move. I am trying to retrieve the data for a friend. When I run DLG, its showing me two drive on its window. Lacdo Hard Drive Carrying Case for Western Digital WD My Passport Ultra WD Elements SE WD Gaming Portable External Hard Drive 1TB 2TB 3TB 4TB 5TB USB 3.0 2.5 Inch HDD EVA Shockproof Travel Bag, Black 4.8 out of 5 stars 4,018 do you need the drive to work or do you need data thats on there? My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses When the system detects the drive, open the browser window and enter the IP address of the drive to access the dashboard. I just received my passport wireless pro and set up fine on my htc phone and ipad pro but when I tried to setup on win 10 pc having an issue trying to connect to internet. Lacdo Hard Drive Carrying Case for Western Digital WD My Passport Ultra WD Elements SE WD Gaming Portable External Hard Drive 1TB 2TB 3TB 4TB 5TB USB 3.0 2.5 Inch HDD EVA Shockproof Travel Bag, Black 4.8 out of 5 stars 3,919 Go to the computer and enter the IP address of the drive in the address field. Coupon by Dealhunter30. Check if the hard drive is displayed on your computer under the list of drives. Western Digital My Passport SSD. Back Up Automatically — The My Passport drive comes equipped with WD Backup software to help make sure your photos, videos, music and documents don’t get lost. clipix68. Once you have connected it, click This PC icon on the desktop of your computer. Drive E (my passport) just pops up for a second in a logica drive column and disappears such that I can’t select it to run a test. On the next screen of Disk Utility you will be able … Just click whichever ones you use and set them to DISABLE. . The drive will reset when writing under heavy load (long file copy). However, the people on the Amazon review had to request new cables 3 times and was still shipped 2.0 cables! USB 3.0 Cable, QCEs USB 3.0 A Male to Micro B Cable 3.3FT Cord Compatible with WD My Passport and Elements Portable External Hard Drive, Toshiba, Seagate, Samsung Galaxy S5, Note 3 … It will not stay connected. Connect your My Passport Wireless drive to your computer using a USB cable. Check if the computer detects the drive. Likely, I was able to recover all the data from it, and tried to reincarnate the drive. After the My Passport Wireless Pro boot up, the disk LED will start flashing while the update is happening. On my previous macbook pro I have indeed used it to connect to Windows XP, when I just tried to have it connect to windows XP it did reconfigure, but ended up with .... unrecognized device. WD my passport is real a bad product. I only very recently got a new computer mainboard that has USB 3.0 so I never knew the problem existed. A Universal Serial Bus (USB) Controller is a chip or device that enables the … Please click exist then close all other open application and then run the WD Firmware updater again.”. Back Up Automatically — The My Passport drive comes equipped with WD Backup software to help make sure your photos, videos, music and documents don’t get lost. Xenosagagirl. Hi, try using the USB cable that came with the passport and connect it direct to the computer and use DLG to test the passport. First, turn on your Windows 10 computer. Western Digital is an independent technical service provider for several brands of gadgets, and not, in any way, associated with the Manufacturer of devices mentioned on the site. WD seems too much problems. The connection is made through a USB 3.0 connection cable. WD My Passport Usb Connector Damaged help on how to repair. Reinstall USB Controller. Just copying large 50gb data files … will let you know if it goes BOOOOOMMM !!! Am using the original USB cable that come with the passport but still can’t connect. While I was using my hard drive it suddenly stopped working, then the next time I used it, I can’t access my external hard drive. 11 Dec, 7:35 pm. More Deals & Coupons Like ".99 - WD 4TB My Passport Ultra USB 3.0 Portable Hard Drive @ Connection.com - Free Ship .99" 8 Dec, 5:01 am. It still doesn’t load when I plug it in. You should see a new disk appear. Finally, know how to connect Wd my cloud to Mac. After that, link the drive and the computer with the USB 3.0 cable to the USB ports on the devices. The first step is to connect your WD My Passport Wireless Pro using a USB cable to your computer. The connection on the left is the issue. This will launch the dashboard of the WD My Passport Wireless Pro hard drive. I purchased a Western Digital 2.0-3.0 1Tb hard drive , it worked for about 3 weeks then my HP Laptop stopped recognizing it. It is consistent add easily duplicatible. With 256-bit AES hardware encryption, the 2020 WD My Passport SSD will serve business travelers well, and its on-par speed and capacity make it a fine choice for housing a quick-access media library. Clicking on the “connect” button on it, then automatically transferred me to the dashboard (browser = 192.168.60.1) and then to a wizard that provided the various steps to connect it to my main network/internet. November 7, 2019, 2:14am #1. DLG hasn’t worked aswel. Please help, I don’t mind losing the information in it, as long as it gets back to normal. I’m going to give WD a chance to get the right cables to me. WD Easystore and My Passport come with WD Backup and WD Recovery. Update the Firmware if an update is … When i want to copy the files from the drive , it take a long time to respond and complete. The new WD My Passport looks a bit different from its predecessor with a more compact design. If any one has a solution, I appreciate your help. I bought my Passport 500 GB USB 3.0/USB 2.0 Hard Drives ( WDBKXH5000ARD) few months ago but recently face some problem. I just got it today so i am really furious. When I connect my passport to my PC or Laptop, the connection do not start. Is there a way to fix this or is my passport broken? Short term work-around is only connect it to a USB 2.0 port, which seems to work! When i connected the usb to the pc , the hard drive take some times to  appeared in my computer. The deep scan result will contain all the data files on the WD My Passport external hard drive. It’s slightly thinner and narrower on all sides. Review WD My Passport This indicates that the drive is … WD Backup. WD handled it quickly and I am again a happy grandmother. Hi, I also want to know if i can connect My passport to a PC via SATA cable, because with the USB cable my Hd is not recognized on any computer. my computer can detect my hard drive but I can’t access it, open or do anything. I need your help on how to fix this; I bought my passport (WDBACY5000ABL) Essential 500GB USB 3.0. if you need data on there, you can try and do 2 things. Turn OFF the My Passport Wireless Pro. I suggest everyone register their drives on the WD site and then submit a support ticket like I did. I happen to have a WD 1TB my passport as well and it is a wonderful external harddisk. Dual Wireless Band Support A 5GHz 802.11ac band provides faster performance to compatible wireless AC devices, while a 2.4GHz 802.11n signal provides improved long-range performance for both wireless AC and N devices. One of the reviewers on Amazon said he ordered WD part numbers 4064-705084-006 and 4064-705084-025 and that solved his problem whether using 3.0 port on pc or a 3.0 powered usb hub. Mac: In the left pane of the Finder, go to the Devices section and click the My Passport Wireless drive. This is another way of connecting the drive to the computer. I received my 2 free replacement cables from WD for my 1TB My Book Essential 3.0 and 1 TB My Passport 3.0. The WD 4TB My Passport Wireless Pro Portable hard drive is a storage device that can store a large amount of data. From the App, go to the My Passport Wireless Settings. WD Drive Utilities für Mac. On the desktop, you will see the WD My Passport Ultra 1TB drive icon. ... About Your WD Storage Device My Passport Wireless Pro User Manual 2. GoodSync for WD. your My Passport drive fits perfectly into the busy life of anyone with an on-the-go digital life. WD My Passport for Mac Portable external Hard Drive, 2TB, USB-A ready 4.1 out of 5 stars 1,639 Lacdo Eva Shockproof Carrying Case for Western Digital My Passport Studio Ultra Slim Essential WD Elements Se Portable External Hard Drive 1TB 2TB 3TB 4TB 5TB USB 3.0 2.5 Inch HDD Travel Bag, Black Try using DLG to run a test, if the test completes successfully, do a backup of your files and format the passport. Once in disk management, right-click on your drive and select “Change Drive Letter and Paths”. The solution was to finally just order the cables using the part #s I provided above. WD My Passport 2019: The same drive that’s different. WD Community—Share your thoughts and connect with other WD users. Mit jeder Menge Speicherplatz für all Ihre wertvollen Inhalte sorgen die Software WD Backup™ und der Passwortschutz dafür, dass Ihre Erinnerungen immer sicher aufgehoben sind. WD my passport is real a bad product. Bothe have same capacity 500GB. Just received my new USB 3.0 Y cable but it still doesn’t work :cry: This problem seems to due to a problem with the cable that the drive comes with, as stated by at least one other user here. Mine is between Sony Vaio VPCEB42FM and My Passport WDBACY5000ABL. I have my drives registered on the WD site. This is another way of connecting the drive to the computer. A buddy loaded music for me on a My Passport … It no longer shows that its even connected to my laptop. I also face the same problem. Here is an image of the cable ends. Still isn’t working though, this is good so maybe it works? The new portable drive uses a not-for-resale internal hard drive designed specifically for mobile applications. I contacted WD but no help came. Can anybody help? Access the drive: Windows PC: In the left pane of Windows Explorer, click the My Passport Wireless drive. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses If you click the down arrow next to that other plans will drop down. Welcome to your My Passport Wireless Wi-Fi mo bile storage. Mit der praktischen Kopiertaste und dem integrierten SD-Kartenleser und USB-Anschluss, können Sie ohne Laptop oder Software alle Fotos und Videos auf Knopfdruck kopieren. I’ve tested it with both an Ivy Bridge HM77 motherboard and a third party XPressCard on a different laptop. If your WD My Passport drive can be recognized after plugging it into another USB port, it indicates that your USB port is not working. Sometimes a gigabyte file need more than 5 hours to transfer. Sehr anwenderfreundlich: einfach anschließen und mit dem Speichern und Sichern loslegen. I plug it in and it powers up, light goes on and can hear it funtioning. com! I logged in and created support tickets and was asked in an email to provide my mailing address and they would send me 2 new cables. Establish a connection between the Western Digital My Passport Ultra 1TB and the Mac computer. This will launch the dashboard of the WD My Passport Wireless Pro hard drive. If connected to usb2.0, there ison’t problem, but my new laptop has no usb2.0 port. My external HD is: My passport … Wd 8tb My Book Desktop Usb 3.0. WD should give us some answer how to solve this, Went to WD support and downloaded a firmware update … Windows release 3.2.0.8B  (updated 11/14/2012), touch wood seems to have stopped the constatnt disconnect and reformat prompts …. Select Firmware. A SOLUTION HAS BEEN FOUND AND REQUIRES NO ADDITIONAL PURCHASES! I bought the passport to replace it. Powered by Discourse, best viewed with JavaScript enabled, My Passport keeps connecting and disconnecting. WD - Easystore 2TB External USB 3.0 Portable Hard Drive - Black $60. Install WD Discovery for Mac. Nutzern eines Mac-Rechners steht diese Software zwar nicht zur Verfügung, allerdings ist die externe SSD von Western Digital zu Apples Datensicherungs-Software Time Machine kompatibel. Switching it to Disabled will solve the problem. 11) If you want to configure other plans that you use, leave that window open and Click the down arrow next to whatever plan you are active on (it will say something like this: Power4Gear Entertainment [Active]    ^). WD Drive Utilities für Windows. It works fine at usb 2.0 but it keeps reconecting at USB 3.0. I have a Western Digital My Passport 500Gb external Harddrive where the USB connection on the drive seems to have worn out. . You can set it to run automatically to your schedule. WD 'My Passport' Issues - posted in External Hardware: Im running a dinosaur XP (soon to switch to 10, but thats another story). The issue only happens if I connect to a USB 3.0 port. professional - WD Backup sichert Dateien und Ordner wahlweise lokal oder in einem Cloud-Speicher. However on My Computer it comes up as just D Drive instead of My Passport which it used to and when I click it, nothing loads and it just freezes. 1) Physical drive, model number WDC WD50008BEVT-55A0RT0(SATA), serial number WD-WXM1EA0VAF89 and 2) Logical Drive C:\ , file system NFTS. I’ll post the results here. It wasted me too much time. I downloaded the firmware update but it couldn’t finishing scanning the drive to update. The cables work well with a 3.0 USB hub but do not work if I add a 3.0 extension from the hub to my computer. RESULT, Thanks for the help but it didn’t work for me. http://wdc.custhelp.com/app/answers/detail/a_id/940/session/L3RpbWUvMTM0NzkwMTIyMi9zaWQvMnVEYW91Nmw%3D. You can set it to run automatically to your schedule. Dealighted analyzed 580 new deal forum … It just appears the wrong cables were shipped with my drives, just like a reviewer described on Amazon. This sounds like a good plan. If any one has a solution, I appreciate your help. The My Passport Essential 3.0 works normally with the ‘new’ cable. The problem is that it keeps on disconnecting from time to time and a message always pops up every 1-2 mins saying  “you need to format the disk in drive before using it” but even if I format the disk it says that windows is unable to format your disk. UPDATE Copied over 50gb at approx 50MB/second (mutiple copies atthe same time ) not a hiccup !!! I still only see it as D Drive and doesn’t let me access anything in the hardrive, it just freezes up. Scroll down and look for "USB settings", 7)If you click the little plus on left of USB settings, “USB selective suspend setting” will appear, 8)Press the little plus next to “USB selective suspend setting” as well and “On battery:” and “Plugged in:” will appear, 9)It should say DISABLED so switch it to DISABLED for both “On battery” and "Plugged in". I have the same problem. Once the passport disconnects and reconnects again, the firmware updater gives me this message “Firmware update failed on specified drive. Wd my book desktop is a storage device that can store a high volume of data from Cloud Backup and Local backup. WD Backup allows you to automatically back up your files by setting the schedule, for example, hourly, daily, or monthly. I must move the cable to start the connection and some times conection is loose if I … Once it’s loaded, it should display the storage devices that are currently connected. WD Security für Mac. I RMAed the first one to Amazon and got a second one with the same issue. 10)Then press Apply and then OK (Unless you want to configure other plans as well. WD Security für Windows. download good software like R-studio in demo version, and try to scan the drive. Unfortunately, I don’t have any USB 2.0 ports on my new laptop! Software für Mac Acronis True Image for Western Digital. Once the update is complete, the My Passport Wireless Pro will automatically reboot and the LED will return to the normal ON state. Before you plug your drive into your laptop, right click the Windows logo and select “Disk Management” and let it load up. Select "More" in the upper corner. Same problem here. Some of the reviews say it works just fine connected to a 2.0 port. WD Portable Drives. It wasted me too much time. Wait for thirty seconds until the drive boots up.